Privacy Policy

What you send us. When you message us on WhatsApp, we receive the contents of your messages, the phone number you message from, and the display name shown on your WhatsApp profile.

Trip details you share. To prepare a plan or quote, we record what you tell us: destination and cities, travel dates or duration, number of travellers (including children's ages if you share them), accommodation preference, the occasion, and the kinds of experiences you enjoy.

Our own records. Our team adds internal notes, the status of your enquiry, and a record of actions taken on it (for example, who replied and when), so that we can serve you consistently.

We do not collect payment card details through this messaging channel.

To reply to your enquiry, understand what you are looking for, prepare itineraries and quotes, follow up with you about your trip, and keep an accurate record of our conversation. We also use it to improve how we respond to enquiries.

We do not sell your information, and we do not use it for advertising.

We exchange messages with you using the WhatsApp Business Platform, operated by Meta. As the provider of that channel, Meta processes your messages in order to deliver them, under its own terms and privacy policy. Your use of WhatsApp is also governed by Meta.

Enquiry data is stored in a managed database hosted by our infrastructure providers. Access is limited to authorised Glidr team members, each with an individual account and password, and database-level rules restrict what each account can read.

Information is transmitted over encrypted (HTTPS) connections. Automated requests to our systems are authenticated before they are accepted.

We share your information only where it is needed: with service providers who host our systems and deliver our messages, and with travel suppliers (such as hotels or activity operators) where that is necessary to arrange the trip you asked for. We may also disclose information where the law requires it.

We keep enquiry and booking information for as long as needed to serve you and to meet our legal and accounting obligations. After that it is deleted or anonymised.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. You can stop receiving messages from us at any time by telling us so in the chat, or by blocking our number in WhatsApp.

To make a request, contact us at privacy@glidr.in.

Our services are directed at adults planning travel. We only record a child's age when a parent or guardian shares it with us so that we can plan suitable activities.

If we change this policy we will update the date at the top of this page. Significant changes will be communicated to you directly where we are able to.

Questions about this policy, or about the information we hold, can be sent to privacy@glidr.in.